Find English-Speaking Services in France
The Biz Où? Trust Framework
Helping people choose with confidence.
Finding a business online has never been easier.
Knowing which one to trust is much harder.
The Biz Où? Trust Framework has been developed to encourage transparency, professionalism and responsible business practices within our community. Its purpose is to help consumers make informed decisions while recognising businesses that are committed to providing a positive customer experience.
Rather than claiming that any business is "approved" or "guaranteed", our framework promotes openness, accountability and continuous improvement.
Our Principles
The Biz Où? Trust Framework is built around six key principles.
Integrity
Businesses should present themselves honestly, provide accurate information and communicate openly with customers.
Transparency
Customers should be able to understand what a business offers, how to contact them and what they can reasonably expect from the service.
Professionalism
Businesses are encouraged to operate responsibly, respond to enquiries promptly and treat customers with respect.
Accountability
Mistakes can happen in any business. What matters is how they are handled. Businesses should aim to resolve issues fairly and professionally.
Authenticity
Customer reviews and testimonials should represent genuine experiences. Fake or misleading reviews have no place within our community.
Continuous Improvement
The best businesses never stop learning. We encourage members to develop their skills, improve their services and embrace good business practices.
What the Trust Framework Is
The Trust Framework is:
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A set of principles that encourage good business practices.
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A way of helping consumers understand what Biz Où? stands for.
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A framework that promotes transparency and accountability.
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A guide for businesses that wish to build trust with customers.
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Part of our ongoing commitment to creating a high-quality directory.
What the Trust Framework Is Not
The Trust Framework is not:
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A government accreditation.
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A legal certification.
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A guarantee of quality or performance.
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A warranty that every customer experience will be perfect.
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A replacement for carrying out your own checks before choosing a business.
Consumers should always satisfy themselves that a business is suitable for their individual requirements before entering into any agreement.
Reviews and Customer Feedback
Honest customer feedback helps everyone.
Biz Où? encourages genuine reviews based on real customer experiences.
We do not support:
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Fake reviews.
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Purchased reviews.
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Reviews written by the business itself.
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Reviews written by family members, employees or friends pretending to be customers.
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Attempts to manipulate ratings.
Where concerns are brought to our attention, we may review listings and take appropriate action where necessary.
Advice for Consumers
Before choosing any business, we recommend that you:
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Read customer reviews carefully.
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Speak directly with the business if you have questions.
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Request written quotations where appropriate.
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Confirm pricing before work begins.
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Check qualifications, insurance or memberships if these are important for the service being provided.
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Compare more than one business whenever possible.
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Trust your instincts if something doesn't feel right.
Taking a few extra minutes can help you make a more informed decision.
Advice for Businesses
Trust is earned over time.
Businesses that build strong reputations typically:
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Communicate clearly.
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Keep their promises.
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Respond professionally to enquiries.
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Encourage honest customer feedback.
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Deal with complaints constructively.
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Keep business information up to date.
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Operate with integrity and transparency.
Small actions repeated consistently often have the biggest impact on customer confidence.
Our Commitment
At Biz Où?, we're committed to building a directory that people can use with confidence.
We aim to:
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Encourage high standards of professionalism.
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Promote honest and transparent business practices.
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Help consumers make informed choices.
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Support businesses that value integrity and customer service.
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Continually improve the information and resources available through our platform.
Trust isn't something that can be bought.
It's built through honesty, consistency and positive customer experiences.
That's the standard we encourage throughout the Biz Où? community.
Working Together
The Biz Où? Trust Framework is a shared commitment between Biz Où?, businesses and consumers.
By working together, we can help create a stronger, more transparent and more supportive community for everyone living, working and doing business in France.
Search with confidence. List with integrity. Grow through trust.
How We Put Trust into Practice
Building trust takes more than good intentions. It requires clear standards, consistent processes and a commitment to transparency.
The Biz Où? Trust Framework is supported by a series of policies that explain how our directory operates and the standards we encourage across our community.
Together, these policies help promote fairness, transparency and consistency for both businesses and consumers.
Vetting Policy
Learn how businesses are assessed before being accepted onto Biz Où?, what information may be requested during the application process, and the checks we carry out to help maintain the quality and integrity of our directory.
Business Listing Standards
Find out what we expect from businesses listed on Biz Où?, including maintaining accurate information, communicating honestly with customers and supporting the principles of professionalism and transparency.
→ View the Business Listing Standards
Star Rating Policy Under Consultation
Understand how our star rating system works, what the ratings represent, how they may change over time and the role customer feedback plays in helping consumers make informed decisions.
→ View the Star Rating Policy
Reviews Integrity Guide Under Consultation
Read how customer reviews are managed, our commitment to authentic feedback, how businesses can respond to reviews, and the steps we take to discourage fake or misleading reviews.
→ View the Reviews Integrity Guide
Complaints & Appeals Policy
Learn how to report concerns about a business listing, inaccurate information or suspected breaches of our policies, and how Biz Où? reviews and responds to these reports.
→ View the Complaints & Appeals Policy
Consumer Guidance
Choosing the right business is an important decision. Our Consumer Guidance offers practical advice to help you compare providers, ask the right questions and make informed choices with confidence.
These policies work together to support the Biz Où? Trust Framework and reflect our commitment to encouraging honesty, professionalism and transparency throughout our community. While no directory can guarantee every customer experience, we aim to provide the information and guidance needed to help consumers make informed decisions and support businesses that are committed to good practice.
Vetting
Our vetting process is overseen by a dedicated Vetting Manager - an experienced and qualified investigator who manually reviews listings and carries out ongoing checks.
This added layer of oversight is designed to help our standards be applied consistently across the platform.
Our Vetting Manager works to filter out those businesses that do not meet our standards and criteria. They review every business as it goes live, and if it’s not good enough, it doesn’t make it onto Biz Où?.
Those businesses that you see will have been fully verified by Biz Où?
All have been checked for legitimacy, social proof and reputation.
What We Check
Every business is reviewed by our Vetting Manager and, where appropriate, we carry out checks including:
Business Legitimacy
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Business registration (SIREN/SIRET where applicable)
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Trading status
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Appropriate business activity (APE/NAF code where relevant)
Contact Information
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Business name
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Email address
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Telephone number
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Website and/or social media presence
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Business location and service area
Professional Standards
Where applicable we may verify:
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Professional qualifications
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Relevant certifications
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Membership of recognised professional organisations
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Industry accreditations
Insurance
For businesses where insurance is expected, we may request confirmation that appropriate public liability or professional insurance is in place.
Online Presence & Reputation
We look at publicly available information including:
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Website quality and accuracy
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Customer reviews
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Social media activity
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Overall online presence
A new business will not be disadvantaged simply because it has few or no reviews. Every established business was once new, and we assess the business as a whole.
What Our Vetting Means
Being listed on Biz Où? means that, at the time of vetting, we were satisfied that the business met our standards for inclusion.
Our vetting is intended to give consumers greater confidence, but it is not a guarantee of future performance or an endorsement of every product or service offered.
Ongoing Standards
Businesses are expected to:
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Keep their information accurate and up to date.
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Maintain professional standards.
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Operate legally and ethically.
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Respond professionally to customer concerns.
Listings may be reviewed periodically, particularly if information changes or concerns are raised.
Consumer Feedback
We encourage customers to leave honest reviews and share genuine experiences. Positive and constructive feedback helps consumers make informed decisions while supporting businesses that consistently deliver great service.
If a concern is brought to our attention, we may contact the business for clarification and, where appropriate, review their listing.
Our Commitment
Biz Où? exists to support both consumers and businesses by creating a trusted community of English-speaking businesses across France.
Our aim is simple: to make it easier to find businesses you can trust, while helping good businesses gain the visibility they deserve.
Biz Où? Business Listing Standards
Our Commitment to Quality
Biz Où? exists to help consumers find trusted English-speaking businesses across France.
To maintain confidence in our directory, every business is expected to meet a minimum standard before being accepted and throughout the time it remains listed.
These Listing Standards work alongside the Biz Où? Vetting Policy, Business Code of Conduct and Star Rating Policy to ensure a fair, transparent and trusted directory for everyone.
1. Eligibility
To be listed on Biz Où?, a business must:
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Provide products or services in France.
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Be able to communicate effectively in English.
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Operate legally.
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Meet any relevant legal or regulatory requirements for its industry.
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Agree to comply with Biz Où?'s policies and standards.
Biz Où? reserves the right to decline any application that does not meet these requirements.
2. Accurate Business Information
Businesses must provide accurate and up-to-date information, including:
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Business name.
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Description of services.
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Contact details.
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Website and social media links (where applicable).
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Business location.
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Areas covered.
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Opening hours where appropriate.
Information must not be misleading or exaggerated.
3. Professional Presentation
Businesses are expected to present themselves professionally.
Listings should include:
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A clear business description.
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High-quality photographs or logo where available.
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Accurate categories and services.
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Professional contact information.
Biz Où? may request amendments where listings do not meet acceptable standards.
4. Legal Compliance
Businesses are responsible for complying with all applicable French laws and regulations.
Where applicable, businesses should hold:
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Appropriate registrations.
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Required licences.
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Valid insurance.
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Relevant professional qualifications.
Biz Où? may request evidence where appropriate.
5. Customer Service Standards
Listed businesses are expected to:
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Respond to enquiries within a reasonable time.
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Deliver services professionally.
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Treat customers respectfully.
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Resolve concerns fairly.
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Honour agreed commitments wherever reasonably possible.
6. Honest Advertising
Businesses must:
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Describe services accurately.
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Display truthful pricing where advertised.
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Avoid misleading claims.
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Only advertise services they genuinely provide.
Misleading advertising may result in a review of the listing.
7. Reviews and Reputation
Businesses should actively encourage genuine customer feedback.
Businesses must not:
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Buy reviews.
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Publish fake reviews.
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Encourage misleading reviews.
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Manipulate customer recommendations.
Review activity may affect a business's Biz Où? Star Rating.
8. Listing Maintenance
Businesses are responsible for keeping their listing current.
Biz Où? should be notified promptly of significant changes, including:
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Contact details.
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Business ownership.
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Insurance status.
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Qualifications.
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Services offered.
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Website or social media links.
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Trading status.
Out-of-date listings may be temporarily hidden until updated.
9. Communication with Biz Où?
Businesses are expected to respond to reasonable requests from Biz Où?, including requests relating to:
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Listing verification.
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Vetting.
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Customer complaints.
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Review enquiries.
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Insurance or qualification checks.
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Listing updates.
Failure to respond may result in a review of the listing.
10. Grounds for Refusing, Suspending or Removing a Listing
Biz Où? may refuse, suspend or remove a listing where a business:
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Provides false or misleading information.
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No longer meets the Listing Standards.
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Fails to cooperate with reasonable verification requests.
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Receives evidence of serious misconduct.
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Breaches the Business Code of Conduct.
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Manipulates customer reviews.
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Loses any required registration, qualification or insurance.
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Repeatedly receives substantiated complaints without taking reasonable steps to address them.
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Brings the reputation of the Biz Où? Directory into disrepute.
Each case will be considered individually and fairly.
11. Changes to These Standards
Biz Où? may review and update these Business Listing Standards from time to time to reflect changes in legislation, best practice or the needs of the directory.
Businesses will be expected to comply with the latest published version.
Our Commitment
Our Business Listing Standards are designed to ensure that every listing contributes positively to a directory built on trust, professionalism and transparency.
While inclusion in the Biz Où? Directory is not an endorsement or guarantee of a business's products or services, it demonstrates that the business has met our listing requirements, agreed to uphold our standards and committed to operating in accordance with the principles of the Biz Où? Trust Framework.
Together with our Vetting Policy, Business Code of Conduct, Star Rating Policy, Review Integrity Guide and Complaints & Appeals Policy, these standards help create a trusted resource for English-speaking consumers and businesses across France.
Biz Où? Complaints & Appeals Policy
Our Commitment to Fairness
At Biz Où?, we are committed to maintaining a trusted and transparent directory for both consumers and businesses.
While we strive to ensure that all listed businesses meet our standards, we recognise that concerns may occasionally arise. This policy explains how complaints and appeals are handled fairly, consistently and impartially.
Our aim is to resolve issues wherever possible while protecting the interests of both consumers and businesses.
1. Who Can Make a Complaint?
Complaints may be submitted by:
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Customers who have used a listed business.
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Businesses listed on Biz Où?.
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Members of the public.
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Other businesses affected by misleading or inappropriate conduct.
Anonymous complaints may be considered where sufficient supporting evidence is provided.
2. What Can a Complaint Be About?
Complaints may relate to matters including:
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Poor customer service.
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Misleading advertising.
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Incorrect information on a Biz Où? listing.
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Concerns regarding qualifications or insurance.
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Suspected fake or manipulated reviews.
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Breaches of the Biz Où? Business Code of Conduct.
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Behaviour that may damage the reputation of the Biz Où? Directory.
Biz Où? will not normally become involved in contractual or financial disputes between businesses and customers unless they affect compliance with our standards.
3. How to Submit a Complaint
Complaints should include, where possible:
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The name of the business.
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A clear description of the concern.
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Relevant dates.
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Supporting evidence such as photographs, emails, invoices or screenshots.
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Any steps already taken to resolve the matter directly.
Providing complete information helps us investigate efficiently.
4. How Complaints Are Assessed
Every complaint is considered individually.
Biz Où? may:
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Request further information from the complainant.
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Contact the business for its response.
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Review supporting evidence.
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Consider customer recommendations and review history.
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Examine whether the Business Code of Conduct has been breached.
Both parties will be given a reasonable opportunity to provide information before any decision is made.
5. Possible Outcomes
Following an assessment, Biz Où? may decide to:
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Take no further action.
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Request corrections to inaccurate information.
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Recommend improvements to business practices.
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Review the business's Star Rating.
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Issue a formal warning.
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Temporarily suspend the listing while further enquiries are undertaken.
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Remove the business from the Biz Où? Directory where appropriate.
Any action taken will be proportionate to the circumstances.
6. Appeals
Businesses have the right to appeal decisions affecting:
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Their Star Rating.
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Suspension of their listing.
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Removal from the directory.
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Findings relating to the Business Code of Conduct.
Appeals should:
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Be submitted in writing.
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Clearly explain why the decision should be reviewed.
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Include any additional evidence not previously considered.
An appeal will normally be reviewed by someone who was not responsible for the original decision wherever practicable.
Submitting an appeal does not automatically suspend the original decision.
7. Review Timescales
Biz Où? aims to:
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Acknowledge complaints promptly.
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Review complaints as quickly as reasonably possible.
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Keep both parties informed where additional information is required.
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Communicate decisions once the review has been completed.
Some investigations may take longer depending on the complexity of the issues or the availability of supporting evidence.
8. Confidentiality
Information provided during a complaint or appeal will be treated confidentially wherever possible.
Biz Où? may share relevant information with the business concerned where necessary to allow a fair response.
Personal information will be handled in accordance with applicable data protection legislation.
9. Malicious or Vexatious Complaints
Biz Où? encourages genuine concerns to be reported.
However, complaints that are clearly malicious, abusive, deliberately misleading or repeatedly submitted without reasonable grounds may be dismissed without further investigation.
Where appropriate, repeated misuse of the complaints process may itself result in action being taken.
10. Independent Decision Making
Biz Où? aims to consider every complaint objectively and fairly.
A complaint does not automatically mean a business has acted improperly, nor does a business's response automatically dismiss a complaint.
Decisions are based on the information and evidence available at the time of the review.
Our Commitment
The Complaints & Appeals Policy is designed to protect both consumers and businesses by ensuring that concerns are handled fairly, transparently and consistently.
Our objective is not to punish businesses, but to encourage high standards, promote continuous improvement and maintain confidence in the Biz Où? Directory.
By operating an open and balanced complaints process, Biz Où? seeks to ensure that trust remains at the heart of everything we do.
Biz Où? Consumer Guidance
Helping You Choose Trusted English-Speaking Businesses in France
At Biz Où?, our mission is to help you find trusted English-speaking businesses across France with confidence.
Whether you're moving to France, living here permanently, buying a second home, running a business or simply visiting, choosing the right business can make all the difference.
This guide explains how to make the most of the Biz Où? Directory and what our trust features mean.
What Biz Où? Is
Biz Où? is more than a business directory.
It is a trusted resource designed to connect consumers with English-speaking businesses across France while promoting professionalism, transparency and excellent customer service.
Our directory is supported by the Biz Où? Trust Framework, which includes:
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Business Listing Standards
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Vetting Policy
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Business Code of Conduct
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Star Rating Policy
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Review Integrity Guide
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Complaints & Appeals Policy
Together, these policies help maintain confidence in the businesses listed on Biz Où?.
Understanding the Biz Où? Vetting Process
Before being listed, businesses are assessed against our Business Listing Standards.
Where appropriate, this may include checks relating to:
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Business information
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Insurance
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Professional qualifications
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Business registration
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Online presence
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Customer reputation
The level of verification varies depending on the type of business and the information available.
Being listed means the business has met our listing requirements at the time of acceptance. It should not be interpreted as a guarantee of future performance.
Understanding Star Ratings UNDER CONSULTATION
The Biz Où? Star Rating reflects customer recommendation levels, not a personal opinion of Biz Où?.
Businesses earn stars based on verified customer recommendations.
⭐⭐⭐⭐⭐ Outstanding
100% customer recommendation.
⭐⭐⭐⭐ Excellent
80%–99% customer recommendation.
⭐⭐⭐ Good
60%–79% customer recommendation.
☆☆☆☆☆ No Stars Displayed
A business may have no stars because:
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It is a newly listed business and has not yet received enough customer recommendations.
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It has insufficient review data to award a rating.
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Its recommendation level is currently below the minimum threshold.
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Its Star Rating is under review.
No star rating should not automatically be interpreted as poor quality.
Choosing the Right Business
Before making your decision, consider:
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Reading customer reviews.
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Looking at photographs of previous work.
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Visiting the business website.
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Asking questions before committing.
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Requesting written quotations where appropriate.
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Checking timescales and pricing.
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Confirming exactly what is included.
Taking a few extra minutes can help avoid misunderstandings later.
Reviews
Customer reviews provide valuable insight into other people's experiences.
When reading reviews:
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Look for consistent patterns rather than individual comments.
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Read both positive and constructive feedback.
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Consider how the business responds to criticism.
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Be cautious of businesses with unusually perfect review profiles.
Professional responses to negative feedback often demonstrate a commitment to customer service.
Your Responsibilities as a Consumer
Consumers also play an important role in maintaining a trusted directory.
We encourage you to:
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Leave honest and balanced reviews.
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Base reviews on genuine personal experiences.
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Treat businesses fairly and respectfully.
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Raise concerns directly with the business where appropriate.
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Update reviews if an issue has been successfully resolved.
Constructive feedback benefits both businesses and future customers.
If Something Goes Wrong
If you experience a problem:
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Contact the business first and explain your concerns.
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Give the business a reasonable opportunity to resolve the issue.
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If appropriate, leave an honest and factual review.
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If you believe the issue raises concerns about the business's compliance with Biz Où? standards, you may submit a complaint to Biz Où?.
We review complaints fairly and consider all available evidence before making any decisions.
Protecting Yourself
Before paying for goods or services, you should:
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Confirm prices in writing where possible.
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Ask for invoices or receipts.
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Keep copies of emails and quotations.
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Check cancellation terms.
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Understand payment arrangements before work begins.
These simple steps can help avoid disputes.
What Biz Où? Can and Cannot Do
Biz Où? Can:
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Vet businesses before listing.
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Monitor compliance with our standards.
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Award and review Star Ratings.
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Investigate complaints relating to our policies.
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Review listings where concerns arise.
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Suspend or remove businesses where appropriate.
Biz Où? Cannot:
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Guarantee the quality of every service.
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Resolve contractual disputes between consumers and businesses.
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Recover money on your behalf.
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Provide legal advice.
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Remove or edit reviews published on third-party platforms such as Google or Facebook.
Our Commitment to Consumers
Our goal is to make it easier to find trusted English-speaking businesses in France.
We continually review our policies, standards and directory to promote professionalism, transparency and consumer confidence.
By combining careful vetting, customer recommendations, clear business standards and ongoing monitoring, we aim to create one of the most trusted English-speaking business directories in France.
Remember
Choosing the right business is always your decision.
The Biz Où? Trust Framework is designed to provide helpful information and greater confidence, but it should be used alongside your own judgement, research and discussions with the business before making any purchasing decision.
We encourage consumers to choose carefully, communicate openly and leave honest feedback to help strengthen the Biz Où? community for everyone.
Where would you like to go next?
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